Refund policy

1. When you get a refund

The payment went through but the file wasn't made or couldn't be downloaded for a technical reason.

You were charged twice for the same order.

The file differs from the preview or is damaged and we can't fix it.

2. When refunds don't apply

You see the full result in the preview before paying, so once a file is downloaded, “I changed my mind” or “I didn't like it” isn't a reason for a refund.

Mistakes in what you entered (for example, a misspelled name) aren't refunded — you can fix the file and download it again.

3. How to ask

Within 14 days of payment, email [E-poçt] with your order number (S-...) and the problem.

We reply within 3 business days. Approved refunds go back to the card you paid with or, if you prefer, to your balance. Card refunds can take 3–10 business days depending on the bank.

Unused balance (excluding bonuses) can be refunded to your card on request.